Financial Counselor Navigator, Quality Improvement, FT Days

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Date posted: 04/22/2019

job description

Financial Counselor Navigator ~ Utica Park Clinic

Utica Park Clinic (UPC) is part of Ardent Health Services, based in Nashville, Tennessee. Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results.

Utica Park Clinic is the physicians group of Hillcrest HealthCare System. With over 60 locations throughout northeastern Oklahoma, most patients enjoy the convenience of a location that is close to home. UPC patients have consistently given top ratings (98% patient satisfaction scores) for the quality of care they receive. When choosing a healthcare provider, you can be confident that you'll find a good match at Utica Park Clinic.

The UPC Quality Improvement Department is currently looking for a member to join our team! The Financial Counselor Navigator will be responsible for assisting our Medicare aged patients understand the options available for health care coverage based on their financial situations. This person will discuss alternative arrangements for the Medicare patients based on medical and financial situation.


Want to make a difference? The ideal team member will:

  • Utilize the data from the monthly aging-in letter database to follow-up with patients and offer our services

  • Make follow-up calls to patients and schedule any appointments to review plan options

  • Review Medicare Collections bills sent out to patients and make follow-up calls

  • Review the patients benefits and provide the patient with expectations of healthcare plan such as copay, coinsurance and deductible(s)

  • Serve as a direct contact for the patient to review Medicare plan options



Want to be a part of our team? Qualifications for this position include:

  • High School Diploma or GED
  • 1-5 years experience with Medicare population and Medicare coverage plans


Excellent written/verbal/telephone communication skills are essential, along with basic computer knowledge, and a basic understanding of medical terminology. This position will adhere to all policies, procedures and regulations to ensure patient safety and compliance.


How do you get considered to be a part of our team? It is easy!

Click "Apply Now"

This position is located at 1145 S. Utica Avenue.



job facility

Quality Improvement - Utica Park Clinic

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.